Stitch Fix Review: What to Know Before You Shop
I hate clothes shopping. I find it more frustrating than enjoyable to sift through racks, try to find my size, head to the waiting room to try on clothes, and figure out what I like and don’t like. It’s time-consuming. For a busy mom with little time to spare, clothes shopping is honestly a hassle.
Thanks to the wonders of the internet, we now have on-demand clothes shopping. A few years ago I started seeing Stitch Fix ads popping up on websites and in my social media feeds, and I was intrigued. Online clothes shopping with someone doing the hard work for me? Sign me up! Bonus: The company advertised such adorable clothes that I would feel comfortable and trendy in, which is important to me. I don’t want to look like a shlub, but I will never wear something that’s not comfortable for all-day wear.
So, I finally gave in and signed up for Stitch Fix. I did a ton of research first and found out that Stitch Fix didn’t charge a monthly fee like other companies. You can simply ask for a “Fix” when you wanted one. So, it seemed like it would be a good company to try and if I didn’t like it, I wasn’t really losing anything.
That was a few years ago, and I’ve ordered from Stitch Fix multiple times since. I absolutely love it. But as a smart shopper myself, I understand the importance of reading real Stitch Fix reviews before you jump in (I definitely did my own research before spending my hard-earned money, too!). Not sure if Stitch Fix is for you? Read my Stitch Fix review below, including real photos of some of my Stitch Fix outfits, to learn how it all works and decide if it’s something you want to try.
*This Stitch Fix review contains some affiliate links, meaning that I’ll make some money when you sign up or purchase using those links. This is at no extra cost to you!
Want to cut to the chase and try Stitch Fix for yourself?
Table of Contents
What is Stitch Fix?
Stitch Fix started in 2011 as one of the first on-demand clothing companies. It’s an online styling company that sends you clothing according to your personal style tastes. Seriously – you get to tell your stylist exactly what you love and hate, need and don’t need. You can even give them links to your Pinterest fashion boards so they can get a sense of your style.
The company then sends clothing to your home that you’re welcome to feel and try on before deciding to buy it. You’ll get billed for what you keep and can return the rest for no cost.
The thing that’s great about Stitch Fix is that the company tailors each shipment to you. Stitch Fix uses personal stylists to curate each box for each member. You can choose to use that same stylist every time you order a Fix or pick a different one who might be a better fit.
Want to try Stitch Fix for yourself?
If so, click here to get $25 to start shopping! (I’ll get $25, too, so thanks!)
How does Stitch Fix work?
Every member has the option to have automatic deliveries on the day they choose each month or use an on-demand service. With automatic delivery, you get clothes sent on a schedule you choose. On-demand service allows you to choose when you need a new Fix, like before an upcoming business meeting or baby shower.
Every time you get a Fix, Stitch Fix bills you $20. This is known as a styling fee. The Stitch Fix styling fee is basically a payment for your personal stylist to come up with some gorgeous finds for you.
You can keep or send back anything that comes your way. When you keep any item(s), Stitch Fix applies your $20 styling fee to the price of those items. If you send everything back, Stitch Fix keeps the styling fee but you won’t pay for any items.
So, say you kept a top and boots that total $87. You’ll pay $20 upfront for your styling fee. When Stitch Fix receives all your returned items, it will charge you $67 ($87 total – $20 styling fee) to the billing method you stored in your account.
I signed up for the on-demand plan because I don’t see myself buying clothes every month. I like to boost my wardrobe every few months instead, getting a few new pieces here and there. The two Fixes I got were about two months apart. I like that I can sign in whenever I want to schedule a Fix without needing to remember to skip a month.
Once you start buying stuff from your Fixes, the website will curate pieces that match the pieces you’ve kept, helping you find items to complete your looks!
Stitch Fix reviews with pictures: My Stitch Fix outfits
Now, onto the good stuff! These are photos from my actual Fixes to show you the kind of Stitch Fix outfits you can receive. For reference, I filled out my whole profile, explained my style as similar to that of Joanna Gaines, and sent a link to my fashion board on Pinterest to help out my stylist. This is just a glimpse of my very first two Fixes. Since then, my stylist has gotten to know everything I love and don’t love and pretty much nails my Stitch Fix outfits and preferences every time. Side note: If my stylist ever leaves, I might be devastated!
By the way, if you’re interested in seeing some of my latest Fixes, drop a comment down below and let me know! I’m open to adding more if people are interested in seeing more of my favorite Stitch Fix outfits.
My first Fix was so DEAD ON with my style. I was honestly impressed. In this Fix, I got a pair of boots, a dress, and three tops. I loved everything and felt like my stylist nailed my style.
What I didn’t love were the prices. Ouch. I am a budget shopper. I don’t buy tops for more than $20 unless they’re for a special occasion. And I stick to shoes under $30. Nothing in this Fix was under $38 (two tops were at that price). The boots were $70, another top was $58, and the other top was $46. Total = $270, for FIVE items. No way. Not for this budget-conscious mom.
Let me say that you do get a 25% discount if you buy everything. So this Fix would have been $202.50 (and then another $20 off with my styling fee) total. That’s still way too much for me to spend on clothing. But I don’t want to make this Stitch Fix review all about the cost because getting the style right is equally as important. And in my case, my stylist had my style locked down.
What came in the Fix
My second Fix wasn’t quite as amazing as my first one, but I still liked most of the stuff. I’m wondering if I should have again included my Pinterest board link just as a reminder to my stylist, since I’m sure they style tons of people at a time. I had the same stylist as my first Fix, upon my request, and she still did a great job. One thing I love is that she listened to my budget concerns that I left a note about! Nothing in this Fix was more than $48.
In this Fix, I received a pair of shorts (which I forgot to photograph – they were way too big on me so I didn’t keep them, but very cute nonetheless), three tops, and a pair of sandals.
What came in the Fix
Leave a comment below – what item(s) from my Fixes did you love the most?
New Feature: Stitch Fix Freestyle
So Stitch Fix Freestyle isn’t exactly new, as it’s kind of a rebrand of the shop feature Stitch Fix used to have. Now, it’s just more appropriately named to distinguish between the Stitch Fix stylist service and a more customer-focused shopping experience.
With Stitch Fix Freestyle, you can simply shop online for the pieces you want to add to your wardrobe without taking the chance of them not arriving in your next Fix. In this section, you’ll also find pieces to complete looks using Stitch Fix items you’ve already received, and you can use the Buy It Again link to find pieces you’ve received in different colors or patterns. I shop Stitch Fix Freestyle here and there when I just feel like doing some shopping; there are some great finds here.
Stitch Fix Reviews
Want to know what other Stitch Fix reviews say? You already know I love Stitch Fix, but I’m fully aware that there are other people who share their thoughts, too. So, I combed Stitch Fix reviews on Reddit, Stitch Fix reviews from men, blog reviews, and more, to find out what others say about their experiences.
Overall, I’d say Stitch Fix reviews are very positive. People generally love the items they receive and appreciate the discount when they buy everything in their boxes. Plus, the convenience easily makes it worthwhile for many.
Now for the cons: Some stylists just don’t seem to “get” your style, prices can be expensive for some pieces, and customer service isn’t the easiest to deal with. I also saw some Stitch Fix reviews from plus-size customers noting that sizing options are limited for them, which honestly a big bummer considering that we should be way past non-inclusive sizes.
Stitch Fix FAQs
I had so many questions about Stitch Fix when I started considering it as an option for me, so I really did my research on this company before using it myself. Here are some of the questions I had and the answers I’ve found along the way:
Will Stitch Fix exchange sizes?
Yes! I haven’t personally exchanged anything although there were a couple of items that were too big for me. Instead, I just sent them back because they weren’t things I wanted to keep anyway. But Stitch Fix says that you can choose to exchange items for different sizes during the checkout process. You can also do this if something in your Fix arrives damaged.
Are Stitch Fix clothes overpriced?
Not necessarily – I just don’t have the budget for a lot of them! Like I said, I’m a budget shopper, so some Stitch Fix prices are simply out of my usual price range. It’s my personal preference to buy clothing that’s on sale or priced at what I consider to be an affordable price. Stitch Fix does send some pricey items, but that doesn’t mean they’re overpriced. The clothes I’ve kept are amazing quality and so comfortable, so I definitely wouldn’t consider them priced incorrectly. They’re just out of my budget for regular clothes shopping.
Do I have to pay a monthly subscription fee?
No, you don’t have to. I mentioned above that you can choose on-demand shopping with Stitch Fix. It’s what I do. Log in whenever you want a new Fix sent and your stylist will get to work. You’ll pay the $20 styling fee when you schedule your Fix. No monthly payments to commit to!
Do the stylists know what they’re doing?
Mine does! Holy WOW, she’s amazing. Out of my two fixes, there was only one top I didn’t like. Everything else was perfect for my style and it’s clear that she listened to everything I noted in my profile, right down to my Joanna Gaines obsession! The great thing is that if your stylist does an awesome job, you can request the same one again. If you don’t think your stylist nailed your style, you can always request another one.
Are there Stitch Fix men options?
Yes! Stitch Fix for men is also a thing, and you can find it here. Just like the women’s service, men can let their stylist know what they like to wear and receive on-demand or monthly fixes whenever they want to refresh their wardrobe.
Is there a Stitch Fix kids?
Yes, there is also a Stitch Fix Kids. This service has on-demand or monthly Fixes based on your child’s clothing preferences. Pieces start at just $10, so it’s an affordable solution if you’re looking for a cute new outfit or a few new pieces for your child’s closet. Stitch Fix Kids is for both boys and girls.
What kind of Stich Fix brands are there?
Stitch Fix has all sorts of brands – over 1,000 of them, to be exact – that it partners with to bring you one-of-a-kind clothing. Some of the well-known brands you could find in your Fixes include:
- J Brand
- Kate Spade New York
- Beyond Yoga
- Trina Turk
Stitch Fix also has a few of its own brands through partnerships with other clothing brands. If you get any Fixes with clothing by Fairlane, Pixley, or Market & Spruce, you’re getting clothing from one of the Stitch Fix exclusive brands.
How does Stitch Fix shipping work?
You can choose an arrival date when you schedule a Fix, and Stitch Fix will try to have your package arrive as closely as possible to that date. Stitch Fix currently ships using FedEx or USPS, depending on where you live. Each Fix includes a prepaid shipping label and bag to send back items you don’t want for free. Just let your carrier know you need it picked up to ship!
Is there a Stitch Fix app?
Stitch Fix has an app available on Google Play and the App Store. You can use the Stitch Fix app to do everything you would on the website, like schedule Fixes, track Fixes that are on their way, let your stylist know what you loved, and mark what you’re keeping. It’s the perfect way to manage your account on the go.
Can I buy a Stitch Fix gift card?
You can buy a Stitch Fix gift card on the website to gift to someone else or save for yourself. Stitch Fix gives you the option of mailing a physical gift card, sending one through email, or printing one to give to your recipient. Check out the gift card options here.
Can I do a Stitch Fix late return?
Yes, you can extend your return date by logging into your account before you check out and requesting an extension. Stitch Fix usually allows customers up to 3 days to choose what they want to keep and return, but you can extend your return by up to 30 days.
Does Stitch Fix refund orders or items?
Yes. Go to the Orders & Returns page in your account to return items purchased less than 30 days ago. You can also get a prepaid return bag and label from Stitch Fix for your return by contacting customer support.
How do you cancel Stitch Fix?
If you’re on auto-delivery, you can switch your account to start getting on-demand deliveries. You can also skip or pause deliveries whenever you want to. And, you can even cancel your account online or by calling the Stitch Fix phone number if you decide Stitch Fix isn’t for you. The company’s ease of doing business with them is what finally triggered me to try it in the first place!
Are you ready to join Stitch Fix?
If so, click here to get $25 to start shopping! (I’ll get $25, too, so thanks!)
My thoughts: Is Stitch Fix worth it?
In my opinion, YES. Stitch Fix is 100% worth a try. I’m sure it won’t be for everyone. Really eclectic styles may not be able to get what they want here. And people who are never willing to splurge a little on clothing will probably find the pieces out of budget. But really, it’s worth a try. The most you’ll lose for trying out Stitch Fix is $20 for the styling fee, and that’s only if you don’t keep anything in a Fix.
I actually tried Stitch Fix not expecting to love it as much as I did. I figured, “What the heck. I’ll try it once and see how they do.” My stylist nailed my taste, even on the very first Fix. I liked getting pieces I wouldn’t normally pick out in the store. Plus, I’m able to try on stuff at home when I have time and use my own mirror to see how pieces look on me.
Have you tried Stitch Fix? I’d love to hear your Stitch Fix review, too! Leave me a comment below and tell me what you loved, hated, etc.